FAQ’s:

Why should I choose you over other companies?

The best reason for you to choose us is our knowledge of the US healthcare industry. We have a cumulative experience working for US medical billing customers for 15 years now and are thoroughly proficient in medical billing practices. Over the years, we have mastered delivering great quality in record turn around time. If needed, we can even deliver in 12 hours!

What's more, we have an efficient process flow that will reduce claim denials and increase your medical billing revenue by 20%.

What quality standards do you follow at Chakra Info?

We are -

HIPAA
compliant
Trained in regulations related to Medicare, Medicaid, managed care, third party liability, workers compensation, Preferred Provider organizations, indemnity insurers
Proficient in CPT, HCPCS, ICD-9 coding Level I, II, III

Our quality process involves auditing all the entries to ensure 100% quality.

Patient last name, first name
Patient address, Patient DOB
Social security number
Insurance and guarantor details
Charges entered
Co-payment

I am worried about losing my billing information by outsourcing.

You always have control of your billing information, since we remote and use the server at your end your data belongs to you at all times. In fact, with our technology, your data is totally under your control

What about my patient’s confidentiality?

All information provided to Chakra Info is handled with the strictest confidentiality code of conduct.

Are the claims filed electronically?

All claims will be sent electronically whenever possible. If not, paper claims will be computer generated

What kind of follow-up do you do?

Upon receipt of the EOB we will follow up on any denied or rejected claims. In addition, if we have not received an EOB within 45-60 days, we will initiate a follow-up with the insurance company. Any claims that require an appeal will be sent on paper along with a letter of appeal and any required documentation. We work on each claim until it has been paid or a reasonable response for nonpayment has been given. If an appeal needs to be filed, Chakra Info will file the appeal.

Do you need to remove patient charts from our office?

Absolutely not. All we require are the following:

• Patient Information Form
• Front and back copy of the patient’s insurance card(s)

A signed copy of the Superbill/Encounter Form by the Physician which includes CPT and ICD-9 codes

If office notes are required by the insurance company in order to process the claim, we will contact your office and ask for a copy of the office notes for payment purposes.

Can you handle clients anywhere in the country?

Absolutely. With today’s technology, location is not an issue. We will visit your offices wherever you are located, so that you can get completely comfortable with our services.

Where do insurance payments go?

Payments are sent directly to your Lock box or office. Your money will not be handled by us. We will post payments and follow up on claims once your office sends us copies of the EOB’s

Do you provide any financial reports so I know how things are performing?

Absolutely. Chakra Info provides a number of financial reports. You can request for our list of financial reports.

What are your charges?

Chakra Info charges a fee of 4.5% which is very cost effective. We typically charge a one time set up fee to process the necessary business information at the electronic claims clearinghouse. We invest a tremendous amount of time and energy providing these services to you - all of which take place before generating any claims. We will invoice you for services monthly and the amount is due upon receipt of our invoice.

Why should companies outsource inbound call center services to Chakra Info?

Chakra Info has proven themselves invaluable at a time when customer service and support is a key differentiator in a company’s success. In a world of ruthless business competition, survival is the keyword - and this needs a vibrant and dynamic attitude while carrying out business, backed by flawless customer support. It is for this reason that Chakra Info has made a niche for itself.

It is now possible for a global company to provide added value to its customers without taking the focus off its core business. Utilizing the services of Chakra Info to add value and customer satisfaction will surely benefit any client.

What are the services offered by Chakra Info?

India’s state-of-the-art solutions to global customers seeking 24x7 customer support. Chakra info inbound services help a company attain its business objectives. These services cover the gamut from medical billing, scheduling appointments and handling Patient inquires to taking messages and much more.

What benefits can you get from outsourcing to Chakra Info?

Chakra info can offer

• Faster ramp-up, launch, and roll-out of new assignments
• Experience with programs similar to yours
• Remote call monitoring
• Rapid response to market conditions
• Skilled, professional, customer support representatives
• Account management expertise
• Enhanced reporting capabilities

Quality of people, processes and training

Chakra has a large pool of trained call center agents with experience in the field. Most are college graduates who are comfortable with computers and are fluent in the English language.

There are established best practices in place to maximize returns on your investment and provide measurable results that impact your bottom line.

Agents are given pre-process training which covers familiarization with the client’s systems and processes, accent neutralization and audio- or video-based exposure to the job at hand and the environment in which they will be working.

A structured process is followed for transition management and the client is given access to the voice and data files to ensure 100% transparency and client control.

Chakra Info’s Quality

At Chakra Info, our processes have over time, matured and been perfected to gain the confidence it operates with today. In the business world it is not only fitness for use that goes to qualify the quality of a product or service but also how it meets and exceeds customer expectations.

Our focused quality group evaluates processes internally based on a checklist defined by the customer. Reviews of the process are conducted as regular as daily, weekly or monthly based on requirements. The reviews parameters could be productivity, critical performance measures (CPMs), overall process capability/improvements, hiring and training.

Quality Monitoring

Quality monitoring is to quality as tealeaves are to tea. Chakra Info follows a few simple procedures to reach the core of call center quality monitoring and management. These steps are followed at regular intervals to make the employees aware of the existing levels of performance and also of any changes or improvements to the process, made either by the company or the client. Our quality monitoring procedure encompasses all areas of call center quality, from developing customer contacts to managing them in an orderly fashion to generating reports on performance. It also leads to the discovery of the scope for improvement at every stage of the process

Manpower and Human Capital

Our human capital is undoubtedly our most invaluable resource. We have highly motivated, dedicated and professional employees. We have based our organizational structure on the manufacturing industry to get the best out of these go-getters. Our well-designedand structured process flow achieves high call center quality standards and success rates.

Our quality standards are clearly brought forth in our recruitment and training and induction stages to make sure that all new recruits strive to succeed at the pre-determined levels of productivity and efficiency.